# Karvia Platform Overview

Karvia is a Mexican telematics and predictive-maintenance platform for commercial fleets and individual vehicles. It combines OBD-II hardware, a web dashboard, WhatsApp operational copiloto, and optional blockchain (NFT/IPFS) vehicle history.

## Product channels (important)
- **Web platform** (dashboard, inbox, fleet ops, dashboard copilot)
- **WhatsApp** (same conversation: insights, alerts, recommendations, follow-up)
- **No native mobile app** (App Store / Google Play) as a product surface
- Claim: *Por WhatsApp o dentro de la plataforma* — easier, faster access to operational insights that used to stay hidden. Not just alerts: the whole operation, in real time.

## Core differentiator: four named AI copilots
Karvia is not a generic chatbot. The Copiloto IA hands you a specialist (web + WhatsApp):

1. **Diego — operations copilot.** Fleet Health Score, open alerts, live unit location.
2. **Héctor — mechanic copilot.** OBD readings, fault codes (DTCs), service history, maintenance plan. Operational guidance — not a certified shop diagnosis.
3. **Elena — documents copilot.** Policies, licenses, expiries, missing papers. Prep and evidence — Karvia does **not** issue a NOM dictamen or hologram.
4. **Andrés — driving coach copilot.** Trips, driving scores, one concrete tip for that unit’s operator.

Also in the product: **Paula** (finance — costs, expenses, fuel) and **Lucía** (product guide / how-to). **Sofía** answers prospect questions on WhatsApp before a fleet signs up.

Human approval stays in the loop: anything that touches people, money, stock, assets or configuration is proposed first and executed only after a person confirms. Alerts are verified against live OBD readings before they are closed.

Canonical page: https://karvia.mx/copilotos (EN: https://karvia.mx/en/copilotos)

GPS answers “where is it?”. Karvia answers with Diego / Héctor / Elena / Andrés and closes Detect → Verify with OBD + DTCs.

## Core value proposition (truthful)
- OBD-II health monitoring 24/7 and DTC context
- Closed loop: Detect → Alert (WhatsApp/web) → Act → Verify with vehicle signals
- **4-component Health Score (0–100):** Legal, Mechanical, **Driving**, Maintenance (weights ~25% / 25% / 30% / 20%)
- Blockchain-backed history (NFT/IPFS) for due diligence — resale impact is **estimated**, not guaranteed
- ROI figures on the site are **illustrative / estimated** and should be recalculated with real fleet data

## Key modules
1. **Connectivity & telemetry:** GPS, geofences, OBD PIDs (RPM, voltage, load, coolant, DTCs)
2. **Logistics & maintenance:** smart stop-order planning in the dashboard (opt-in), maintenance Kanban, Digital Twins, Morpheus predictive alerts
3. **Documents:** OCR for policies/insurance/circulation cards + expiry alerts
4. **Morpheus AI / Copilotos:** named specialists on web and WhatsApp with fleet tools (locations, alerts, maintenance, documents, driving scores)

## Agentic Hub & MCP
Karvia exposes fleet tools via MCP/JSON-RPC so agents can query health, location, and alerts with scoped API access.

## Pricing (MXN — source: Stripe volume tiers)
- **Free:** $0 / month — up to 2 vehicles, basic health score, limited docs & web AI queries
- **Karvia Pro:** $399 / device / month (1–3 devices); volume $359 (4–10), $319 (11–25), $299 (26+)
- **Morpheus Key (OBD hardware):** $1,799 MXN one-shot (1–4); $1,319 from 5+ units
- **Workshop Premium (marketplace):** $999 MXN / month

Do **not** quote obsolete $1,499 / $1,099 hardware, USD $75 plans, or invented −80% / +25% / $35K guarantees.

## Contact
- **Inbound phone (México):** +52 55 6944 0727
- **Email:** soporte@karvia.mx
- **Address:** C20 235 609, Fracc. Altabrisa, Mérida, Yucatán, MX

## Target market
Mexico — flotillas comerciales and individual vehicle owners needing mechanical context beyond GPS-only tracking.