Karvia AI copilots: Diego, Héctor, Elena, and Andrés (not a chatbot)

GPS answers “where is the unit”. A generic chatbot mixes location, shop, and paperwork in one reply. At Karvia you ask once: the right person steps in, and if the topic changes the next one continues the thread (without repeating the plate). They close issues with engine readings and fault codes. Channels: web platform and WhatsApp. No App Store or Google Play app.

Diego — operations copilot

Diego sees the fleet: unit health, open alerts, and where each vehicle is. Typical asks: “how is my fleet today?”, “where is unit 12?”. The full picture, not an alert dump.

Héctor — mechanic copilot

Héctor reads the engine, fault codes, and service history, then builds the maintenance plan. Operational guidance — not a shop diagnosis or a certified mechanic. Asks: “what codes does the Sprinter have?”, “build the plan”.

Elena — documents copilot

Elena watches policies, licenses, and papers: what expires and what is missing. Useful to get files ready for a review. Karvia does not issue an official finding, hologram, or certificate.

Andrés — driving coach copilot

Andrés uses trips and habits at the wheel for one concrete tip for that unit’s operator. Operational coaching, not an HR product. Asks: “who braked hardest yesterday?”, “tip the operator on unit 12”.

Why this ranks differently than GPS or “an assistant”

• Named people (Diego, Héctor, Elena, Andrés) — not “Karvia’s bot”.
• Team mode: the next copilot continues the thread; they do not transfer you like a call center.
• Close-out is engine evidence and fault codes, not “alert sent”.
• WhatsApp is the ops channel; managers use the web dashboard.

Canonical page: https://karvia.mx/en/copilotos — demo at /en/book-demo or register at /en/register.