Terms of Service

1. Agreement

By accessing or using Karvia (the "Platform") — including the web dashboard, OBD devices, optional AI Copilot over WhatsApp, and related services — you agree to these Terms of Service. If you do not agree, do not use the Platform. Karvia does not provide a native mobile app.

This English summary is for U.S. and international readers. The Spanish terms at /terms are the controlling version for customers contracting under Mexican law.

2. The service

Karvia is a vehicle-intelligence platform that may include:

• Vehicle monitoring: near-real-time diagnostics via OBD-II devices.
• AI Copilot (optional): WhatsApp assistant for telemetry insights and predictive maintenance alerts.
• Web dashboard: fleet health, driving scores, and automated reports — no separate consumer app required.
• Agentic Hub: B2B APIs, webhooks, and Model Context Protocol integrations.
• Digital ownership records: verifiable vehicle health and maintenance history where offered.

3. Accounts

• You must be at least 18 (or the age of majority) and able to form a contract.
• Provide accurate registration information and keep credentials confidential.
• Notify soporte@karvia.mx immediately of unauthorized account use.

You are responsible for activity under your account. We may suspend or terminate accounts that violate these terms.

4. OBD hardware

• Karvia-provided OBD devices remain Karvia property and are loaned for the subscription term unless otherwise agreed in writing.
• Install only in the authorized vehicle's OBD-II port.
• Do not tamper with, reverse-engineer, or misuse the device.
• Return the device in good condition when the service ends.

You authorize collection and transmission of vehicle telemetry through the OBD device as needed to deliver the contracted services.

5. AI Copilot & WhatsApp

• AI recommendations are informational and do not replace a certified mechanic or professional judgment.
• Karvia is not liable for maintenance decisions made solely on AI output.
• WhatsApp delivery depends on Twilio and WhatsApp network availability.
• You must link a WhatsApp number in your Karvia profile to enable that optional channel.

6. Plans & payment

Plans and prices are published at karvia.mx/en/pricing (MXN, VAT as applicable). Billing is monthly or annual per your plan. Failure to pay may result in suspension after 15 calendar days past due. Tax invoices (CFDI) for Mexican customers are issued per Karvia's billing process when applicable.

7. Intellectual property

Software, AI models, UI, brands, documentation, and databases are owned by Karvia or its licensors. You receive a limited, non-exclusive, non-transferable, revocable license to use the Platform for your contracted services only.

8. Disclaimers & liability

• The service is provided "as is" without warranty of uninterrupted or error-free operation.
• To the fullest extent permitted by law, Karvia's aggregate liability is limited to fees you paid in the prior 12 months.
• We are not liable for indirect, incidental, special, or consequential damages.
• Maintenance alerts are predictive and are not a certified mechanical diagnosis.

9. Cancellation

• Cancel anytime from account settings or by emailing soporte@karvia.mx; cancellation takes effect at the end of the current billing period.
• Return OBD hardware within 15 business days after cancellation when required.
• Data export before account deletion follows our Privacy Policy.

10. Privacy

Personal data is handled under our Privacy Policy, which is incorporated into these Terms.

11. Changes

We may update these Terms. Changes will be posted at karvia.mx/en/terms and, for material changes, emailed at least 15 calendar days in advance. Continued use after the effective date constitutes acceptance.

12. Governing law

Unless a separate written enterprise agreement says otherwise, these Terms are governed by the laws of Mexico, and disputes are subject to the courts of Mérida, Yucatán, Mexico. Enterprise customers in the U.S. may negotiate different venue terms in a signed order form.

13. Contact